Last Updated: November 20th, 2024
At The Songs Lab, we are committed to protecting your privacy and providing a secure experience. This Privacy Policy outlines our data collection, usage practices, and terms to ensure transparency and mutual trust. By accessing or using our services, you agree to this Privacy Policy and the terms within it.
1. Information We Collect
We collect and use certain information to provide and improve our services. The types of information we collect include:
● Personal Information: Name, email, phone number, and other details you provide when placing an order. This may include names, dates, and special memories for creating personalized content.
● Payment Information: Payment details are collected and processed through secure third-party payment providers. Payment information is not stored by The Songs Lab.
● Usage Data: Information such as page views, time spent on our site, and general browsing patterns to improve user experience and site functionality.
2. How We Use Your Information
We use the information collected to fulfill our service obligations and create a personalized experience. Specific uses include:
● Creating Custom Songs: We use the personal details provided by you to produce a custom song that reflects your unique story.
● Processing Transactions: Payment information is securely processed for order completion. Payment information is handled by third-party providers, and The Songs Lab is not liable for issues arising from third-party payment processes.
● Communicating with You: We use your contact information to confirm orders, provide updates, and respond to inquiries. All communications are deemed necessary for order fulfillment.
● Improving Our Website and Services: Usage data allows us to improve our offerings and enhance user experience.
3. No Refund Policy and Dispute Resolution
Due to the personalized nature of our service, all sales are final, and refunds are not provided once a song is delivered. If you are not satisfied with your song, you may request adjustments within 24 hours of delivery, and we will work with you to ensure satisfaction. This policy protects The Songs Lab from chargeback claims for completed services.
Chargeback Disputes: By placing an order, you agree not to initiate chargeback claims for services rendered and agree to work directly with The Songs Lab to resolve any issues. Chargeback attempts without valid grounds will be considered a breach of this policy and may result in additional legal actions to recover funds.
4. Sharing Your Information
The Songs Lab does not sell, rent, or otherwise disclose your personal information to third parties, except as necessary to deliver our services or as required by law. We may share your information in the following circumstances:
● Service Providers: We work with trusted third-party vendors who assist us in operating our website, processing payments, and delivering customer support. These service providers are given access to your information solely for the purpose of completing these
tasks on our behalf.
● Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, and safety of The Songs Lab, our users, or the public.
5. Data Security
We prioritize the security of your information and take steps to safeguard personal and payment data. We employ industry-standard security protocols and work with trusted partners. While we strive to protect your data, The Songs Lab is not liable for breaches or actions by unauthorized parties beyond our control.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to remember your preferences, provide a personalized browsing experience, and analyze site traffic. You may choose to disable cookies through your browser settings; however, this may affect certain functionalities on our website.
7. Customer Rights and Responsibilities
You have several rights concerning your personal information:
● Access and Correction: You have the right to access the personal information we hold about you and request corrections if needed.
● Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
● Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can opt out by following the unsubscribe instructions in our communications or by contacting us directly.
8. Limitations of Liability
The Songs Lab is not liable for losses arising from service interruptions, technical issues, or other occurrences beyond our reasonable control. You agree that our maximum liability in any dispute shall not exceed the amount paid for the specific service in question.
9. Policy on Chargebacks and Legal Actions
By using The Songs Lab services, you agree to our no-refund policy and waive the right to initiate chargebacks for completed services. In the event of a chargeback or legal claim, you agree to cover reasonable costs associated with dispute resolution or recovery of funds if the chargeback is found invalid.
10. Third-Party Links
Our website may contain links to third-party sites, such as social media platforms. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that data.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued use of our services constitutes acceptance of these terms.